Cannot get my GitHub education benefits approved...

[xushanthu-2014]

Hi everyone,

Hi everyone,

I am part of OMSCS, Georgia Tech's 100% graduate program for Computer Science. I am unable to request Github education due to my presence not being near campus. Since the program is 100% remote, the ability to validate reason for not being on campus is valid but complicated. I am not using a VPN. I have validated my school email address. I have provided many documents, like unofficial transcripts that state remote learning (online campus). All have not passed. This needs to be fixed. Also, when trying to do a support ticket, you just get put in an endless loop with copilot.

I tried to follow the solution provided by https://github.com/orgs/community/discussions/168062, but didn't see such buttons "GitHub Education → Student Pack → Application Issues" in the page of https://support.github.com/contact?tags=education. Once I jumped in, it is like this:

which one shall I use?
if I choose the education and then select "application not approved (student)", then I was told that the "Individual manual reviews and status updates are no longer provided."...so what shall I do to solve this issue?

Meanwhile, when I was trying to upload my transcript, I can only use the camera without the button of document uploading...could you please help me with this two issues? a) education not be approved; b) no uploading button but just Camera.

[liuzongyue6]

Hi, Have your successfully get approved?
If so, could you share the experience? Thank you!