Critical Location Error Blocking Request for the Student Pack

[gabiqaa]

Hi everyone,

Hello, I’m trying to apply for the GitHub Student Developer Pack.

My university email has already been successfully verified, but the application stops on the 'Education Benefits Application' page with the error 'Error getting location. Try again?' I can’t click 'Continue' to proceed and upload my documentation (student ID). I’ve checked and allowed location in my browser settings, but without success.

Could an administrator please help me bypass the location requirement or provide an alternative way to upload my proof and complete my application? Thank you.

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[davevad93]

HI @gabiqaa,

Make sure to enable geolocation on both your OS and browser, as you need to share your location to submit the application and don't use a VPN. Next, submit the application using another device, such as a smartphone or another PC (I recommend using a phone).

If you don't have another device, log out and log back into GitHub in incognito mode.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[gabiqaa]

Thank you for the response, @davevad93.

I appreciate the suggestions, but I have already tried the following without success:

1. I confirmed that geolocation is enabled in the browser and the operating system.
2. I tried in incognito mode.
3. I am not using a VPN.

Thank you for your help. 👍🏻

[davevad93]

Hey @gabiqaa, you're welcome. If you use Windows, under Settings > Privacy & security > Location, make sure to enable the option "Let apps access your location".

[gabiqaa]

Thank you @davevad93 , this solved the issue! The problem was the Windows OS privacy settings.

[davevad93]

You're welcome @gabiqaa, glad to help! 👍