GitHub Copilot Pro Still Stuck on Free Despite Student Approval

[holygodly]

Hi everyone,

Hello GitHub Support Team,

I am a verified GitHub Student Developer Pack user (approved on May 23, 2025), and according to the documentation, I should be eligible for Copilot Pro at no cost.

However, my Copilot dashboard still shows "You are using Copilot for free" with the associated usage limits. When I attempt to upgrade by clicking "Upgrade to Pro", I receive the following error:

"Could not purchase this item: already has an active subscription for GitHub Copilot Pro."

This message is confusing, as I am not receiving any of the Pro benefits, yet the system seems to think I already have them activated.

I have already:

• Received the GitHub Education welcome email confirming my status
• Waited more than 72 hours after approval
• Followed the student Pro activation link in the Education section
• Cleared cache and cookies, and logged out/in
• Verified that I am using the correct account (username: holygodly)

I have also carefully read the Copilot for Education FAQ , but my issue still remains unresolved.

I’ve attached three screenshots showing:

1. My verified student status and expiration date.
2. The error message when trying to activate Copilot Pro.
3. My current Copilot dashboard still showing "Free".

Could you please help:

1. Confirm whether my Copilot Pro student entitlement is active or not?
2. Manually correct the subscription status if it is in a conflicting state?

Thanks a lot for your time and assistance!

[davevad93]

Hi @holygodly,

Once approved, you can claim your Copilot PRO offer on this signup link.

To redeem others benefits, go to the pack offers page, scroll down to the "All offers" section and select any offer that suits you.

In case you encounter a problem claiming any offer, I recommend you raise a ticket here, select "I am a verified student having trouble redeeming my Global Campus offers" and explain your issue.

[holygodly]

thanks for your response!

Unfortunately, I’ve already tried both of the steps you suggested:
I followed the signup link, but it still takes me to the regular Copilot Pro purchase page, not an activation page.
When I click “Upgrade to Copilot Pro”, I get the error:
"Could not purchase this item: already has an active subscription for GitHub Copilot Pro."
...yet I’m still stuck on Copilot Free, and none of the Pro features are enabled.

I also tried using the Pack Offers page, but it didn’t help resolve the Copilot activation issue either.

At this point, it seems like my account is stuck in a subscription conflict state — so I’ll go ahead and submit a support ticket as you advised.

Really appreciate your help !

[davevad93]

You're welcome @holygodly, yes better to contact support because most likely it's some kind of problem since you have a PRO badge on your profile and you should have full access to your PRO benefits.

[Komalpreet05]

@davevad93 Thanks your link was helpful to resolve my issue

[LilKeJer]

I'm having the same issue, I was approved on May 23, 2025, and still can't redeem your Copilot Pro coupon or access the Student Developer Pack offer

[SneakyTurtle125]

@holygodly I am having the same issue. I created a ticket, but got the same link you can find everywhere on this forum, which did not fix my problem. Please say if you find a solution!

[holygodly]

I’ve submitted several tickets, and all I got were copy-paste replies telling me to use the free_signup link — which just redirects to the payment page. Tickets even got closed without any real help.

I’m honestly just tired of going in circles. I’m thinking of giving up on it. If you ever find a fix, let me know too. Thanks.

[SneakyTurtle125]

@holygodly After a lot of back and forth with three different GitHub support members, my subscription is now up and running. I would just keep on opening the ticket until it fixes

[holygodly]

I managed to fix it the same way, thanks!

[justin911w]

bro same issue here, please tell me when its solved T-T

[Petros626]

we all stuck here, because AI replies to tickets :D

Update:
https://github.com/orgs/community/discussions/161382#discussioncomment-13354397

[holygodly]

Just a update , my issue has finally been resolved after a few days of back-and-forth with GitHub Support. I submitted a support ticket, worked with a few different support agents, and eventually Copilot Pro was successfully activated. It’s now working fine for me.
If you’re still stuck with the same problem, I recommend opening a support ticket and including clear screenshots of the issue. It might take a few days, but they should be able to fix it.
Good luck!

[saurav714]

Wait a bit longer (up to a few days): While 72 hours is the general guideline, some users report it can take a bit longer, even up to a week or two, especially during busy periods like semester starts.

Double-check your email (including spam): Ensure you haven't missed a separate activation email for Copilot Pro or other benefits.
Manually activate Copilot Pro:
Go to https://github.com/features/copilot/plans.

Log in if prompted.
Look for the "Copilot Individual" section and try to "Start Free Trial" (it should recognize your student status and offer it for free).

Verify status on GitHub Education:
Go to https://education.github.com/pack.
Check if the status on your dashboard has changed from "Your Student Developer Pack will be ready soon!" to "Congrats! Your request... was approved and your benefits are now available." (or similar).

Submit a GitHub Support Ticket:

If the above steps don't resolve it after a few more days, this is the most direct way to get help.

Go to https://support.github.com/contact/education or https://support.github.com/contact/support.

When creating the ticket, select "I am a verified student having trouble redeeming my Global Campus offers" (if applicable) or a general "Other" category.

Include all details:
Your GitHub username: chetanhirekurubar991

Exact approval date and time (e.g., June 6 at 10 AM IST).

The exact message you're seeing: "Your Student Developer Pack will be ready soon! We will notify you via email when your Experiences and offers become available to you."

The fact that Copilot Pro is not activated (still showing free).

Troubleshooting steps you've already taken (logging out, clearing cache, incognito).

I hope this helps.

[AlexandrosPanag]

Same thing here it seems to be a bug from recent coupons ill just create tickets until i talk to a human being to resolve it

[euclideannodes]

same issue. what can i do now?