Redirect Loop to /pricing during Student Re-verification

[Tinnawutnnr]

Hi everyone,

I'm reaching out here because I'm stuck in a frustrating technical loop and my recent support ticket was closed without the issue being resolved.

The Issue: I am trying to re-verify my student status for the GitHub Student Developer Pack. However, every time I click on the re-verify button or navigate to the application page, I am immediately redirected to github.com/pricing.

What I've tried:

• Verified my academic email is set as primary.

• Cleared cache/cookies and tried Incognito mode.

• Tested on different browsers and different networks (mobile data).

• Confirmed that my billing information is up to date.

Despite these efforts, the redirect persists, making it impossible for me to even access the application form. My previous ticket regarding this was closed, but the technical bug remains.

This pack is critical for my ongoing academic projects and studies. Could a staff member please look into my account or provide a way to bypass this redirect loop?

Thank you for your help!

[Tamanna-Sharma8]

This is a known issue that happens when GitHub Education detects an outstanding or recently closed verification request, or when account state doesn’t fully match the verification system’s expectations. That’s why you’re being redirected to /pricing instead of the application page.

Practical steps to resolve:

1. Wait for any pending requests to clear

   • If you recently applied or had a ticket closed, the system may still mark your account as having a “pending request.” It can take a few days for this state to reset.

2. Contact GitHub Education Support directly

   • Email [education@github.com](mailto:education@github.com) with:

     • GitHub username
     • School/academic email
     • Screenshot of the redirect loop
     • Mention that your previous ticket was closed without resolution

   • Ask them to manually reset your verification state so you can reapply.

3. Do not create a new account

   • Multiple accounts can complicate verification and may delay resolution.

Essentially, the redirect loop is a system-side issue, so only GitHub Education Support can fix it. Providing full account details and a clear explanation is the fastest way to move forward.

[Tinnawutnnr]

I tried emailing but received an automated decline message.

[Tinnawutnnr]

This has been resolved. I submitted a new ticket.

[3marwael]

I'm experiencing the same issue. Could you please share what you mentioned in your support ticket and which ticket category you selected ?

[Tinnawutnnr]

I'm experiencing the same issue. Could you please share what you mentioned in your support ticket and which ticket category you selected ?

I submitted a request via the General Support channel under the 'Account Issues' category. In the description, I detailed the specific redirect loop occurring during the verification process. I hope this provides the necessary clarity for your submission.